基本信息

国家
Spojené království
城市
索利哈尔
部门
Finance
职位编号
36615

描述和要求

We are looking for a Query Resolution Analyst to join us at Infor. As a Query Resolution Analyst you will liaise with internal departments to enable accounts within the DACH region to be settled within the company parameters. You will need to have a flair for problem solving and be able to identify problem areas quickly. In addition to this you’ll need to build a positive and productive long-term relationship with the billing team as well as the relevant business contacts. Overall your focus is to maximize cash collections for the Company.


Your Responsibilities Include

  • Resolve customer queries to ensure prompt payment, serve as liaison between the Calling Specialists and appropriate company departments to resolve within 48hrs
  • To work alongside calling specialist team when workload accommodates
  • Ensure timely and accurate reporting to the business as required
  • Any adhoc duties which may arise 
  • Attend bi-weekly calls with the Customer Advocacy Team
  • Attend bi-weekly Business Calls and provide support to the Business 
  • Provide support to the Legal and Customer Advocacy Team whilst settlements are being negotiated with the customer
  • Ensuring settlement agreement terms are adhered to – working closely with billing and cash applications to ensure documents / refunds are processed within the time restrictions
  • Attend bi-weekly calls with the IPN Management Team and provide concise information relating to outstanding AR / queries 
  • Attend Monthly Legal calls providing information to internal and external legal teams
  • Maintain a database of legal claims / cases
  • Be responsible for Liquidation / Administration cases and maintain a database
  • Providing support / information to VP’s and Senior Directors as requested 
  • Assisting with ME/QE and YE duties where required


Knowledge and Skills, You Bring to the Organization

  • Detail focused ensuring they follow up all unresolved matters and record data accurately
  • Legal and Insolvency experience desirable
  • Target driven
  • Firm but patient approach, strong objection handling skills
  • Advanced Microsoft skills including Word, Excel, PowerPoint, Access would be an advantage
  • Strong oral and written communication skills 
  • Interpersonal skills
  • Decision making
  • Credit Control experience would be desirable but not essential
  • European Language skills desirable but not mandatory

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件,并有效地部署将用户体验放在首位的技术,利用数据科学,并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor,我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境:诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则,为个人创新,改进和转型做好准备,同时培养健康,不断增长的业务,为客户和支持者创造长期价值,并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor,我们重视您的隐私,因此我们制定了一项政策,您可以在 此处阅读.