基本信息

国家
Indie
特伦甘纳
城市
海德拉巴
部门
Development
职位编号
36459

描述和要求

Position Summary

 As a member of a hybrid Development and Support software team, day-to-day duties will include:

  • Managing and resolving customer incidents throughout the support lifecycle by using analytical skills and customer service skills.  
  • When necessary, work with senior team members to resolve more complicated customer support incidents. 

Support analyst Key Responsibilities

     Manage customer incidents throughout the entire support lifecycle from initial customer inquiry to        

        triage and reproduction, writing bug reports for hand off to the development team, and case      

        resolution.

     Troubleshoot and develop solutions related to software and set up errors for customers.

·       Creates workaround procedures when standard procedures have failed. Ensure issues are resolved in a timely fashion.

     Working with more experienced support engineers and software engineers to test, document and    

        resolve customer applications. 

  • Managing multiple incidents & problems while working in high visibility situations
  • Working independently and with minimal supervision to complete tasks and assignments as directed.

Key Requirements/Experience

  • MBA -Finance Candidate Shift Timing-12.30 PM-10 PM
  • 0 -2 years of experience as a functional consultant on Finance module.
  • Basic understanding of ERP concepts, modules, and functionality.
  • Basic knowledge about Finance module functional concepts.
  • Customer management skills with high commitment to customer satisfaction.

Infor employees have:

  • A sense of urgency - Conduct your work with intensity and speed. Huddle fast. Make fact-based decisions. Use good judgment.  Keeping the initiatives moving.  Repeat.
  • A passion for customer success – Be responsive. Follow through on promises. Reject mediocrity. Be obsessive about doing better. Be accessible and communicate proactively. Be selfless.  Work as One Infor.
  • A thirst for innovation – Be curious. Be a change agent.  Some ideas will prove out, and other will not.  Fail fast.  Iterate.  Stay ahead of technology.
  • A focus on results - Never ignore results and facts. Learn and adjust. Focus on quality in all that you do. Do more of what works; less of what is not working. Invest your time in value creation.  Act like an owner with an adaptive, entrepreneurial spirit.
  • A sense of community - Show compassion and caring for others. Be socially responsible. Be inclusive.

The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. Please find further information here: http://www.infor.com/



关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件,并有效地部署将用户体验放在首位的技术,利用数据科学,并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor,我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境:诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则,为个人创新,改进和转型做好准备,同时培养健康,不断增长的业务,为客户和支持者创造长期价值,并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor,我们重视您的隐私,因此我们制定了一项政策,您可以在 此处阅读.