基本信息

国家
Spojené státy americké
城市
远程地点
职位编号
44131
部门
Customer Support
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Remote

描述和要求

The Sr Manager, Support Operations will be responsible for managing the HR Payroll support team. The manager will also be responsible for helping to resolve critical issues with customers and assist with the development, implementation and coordination of customer programs and standard operating procedures to drive efficiency and effectiveness of support operations

A Day in The Life Typically Includes:

  • Ensure staffing levels are adequate and staff is trained to maintain documented support standards for the global customer base within budget guidelines.
  • Communicate and enforce support policies and processes with employees, partners, and customers.
  •  Build and maintain effective working relationships with all areas of Infor, partners, and customers.
  • Participate in projects and initiatives to address operational and administrative concerns.

Basic Qualifications:

  • Experience as a manager leading a global team.
  • Experience resolving customer issues, setting expectations and working on critical business situations.
  • Experience with conflict resolution and troubleshooting with customers.
  • Experience with software, technology or design and implementation of business applications.

Preferred Qualifications:

  • Experience managing a US HR Payroll software support organization.
  • Healthcare Industry experience.

 

US Remote: Dallas, TX or Alpharetta, GA




关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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