System Consultant - - 15162

基本信息

国家

Srí Lanka

城市

科伦坡

职位编号

41698

部门

SaaS

Experience Level

ASSOCIATE

Employment Status

FULL_TIME

Workplace Type

Hybrid

描述和要求

Responsibilities

Monitor Post Go Live Production EDI data flowing in and out of internal servers for latency and critical failures.
Troubleshoot issues related to different types of EDI data/ documents handled in Infor and provide timely resolutions to the internal teams via case management tools.
Troubleshoot issues related to Connectivity protocols such as AS2, FTP, SFTP and provide resolutions.
Perform post release checks and monitoring of the EDI data flow in and out of system.
Communicate with necessary stakeholders both local and overseas to ensure proper resolution and closure of issues.

Requirements

Bachelor’s degree in relevant field and 1-3 years of enterprise production support experience along with sound working knowledge in EDI/EDIFACT/XML data.
Good working knowledge of connectivity protocols such as AS2, SFTP, FTP etc. and their troubleshooting.
Knowledge on supply chain, trade operations or trade sales, accounting, industry practices (LCs, banking, credit), import and export practices will be a plus.
Should be willing to learn/adapt new technology, ability to work independently and as a team player.
Solid issue resolution resolutions skills & good communication and interpersonal skills.
Willing to work on weekends and public/mercantile holidays on a roster basis

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。

更多信息请访问www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.