基本信息

国家
Filipíny
城市
马尼拉
部门
Global Support
职位编号
36518

描述和要求

Technical Support Analyst provides application and technical support to customers, answering complex questions on function and usage of the product via telephone and/or internet. This position will support Infor Process Automation product and will provide 24 x 7 coverage for customers in US and non-US timezone.  Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team-oriented environment. Conveys customer feedback to product development staff. Possesses working knowledge of assigned product and basic knowledge of operating environments.

Essential Duties

  • Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
  • Assists in testing of new versions of operating systems, environments by loading new versions and verifying compatibility with Infor Process Automation products, reporting any anomalies to development. 
  • Participates in special projects providing support of new product installations and/or teach other Analysts installation procedures, features of operating systems, etc.

Basic Qualifications

  • Bachelor's degree in business or computer science or has equivalent technical training and/or work experience.
  • 3  yrs. experience in related industry or software/technical support. 
  • Possesses working knowledge of operating environments and basic knowledge of product functionality. 
  • Good PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, product programming. 
  • Advanced problem solving and analytic skills.

Preferred Qualifications

  • Technical/Development Skills - Java, JavaScript and SQL/Database knowledge
  • Familiarity in AWS Cloud tools
  • Basic skills in Database (MSSQL, Oralce)
  • File Transfer Protocol (FTP) skills




关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件,并有效地部署将用户体验放在首位的技术,利用数据科学,并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor,我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境:诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则,为个人创新,改进和转型做好准备,同时培养健康,不断增长的业务,为客户和支持者创造长期价值,并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor,我们重视您的隐私,因此我们制定了一项政策,您可以在 此处阅读.