基本信息

国家
Spojené státy americké
城市
远程地点
部门
Consulting Services
职位编号
35872

描述和要求

Infor is seeking a Workforce Management Team Lead to join our Professional Services (Infor Consulting Services) organization, supporting the Workforce Management team. The Team Lead reports to the Director of the Consulting Practice and leads a consulting team with focus on implementation execution through prescriptive delivery methods to ensure desired customer outcomes. Additionally, the Team Lead will have individual client responsibility for client management, project work, and system implementation.

A Day in The Life Typically Includes:
  • Assure high customer satisfaction by providing high quality service delivery.
  • Support sales cycles and partner with services sales and product sales to execute seamless Sales to Service transitions for both Infor and our clients.
  • Achieve utilization and margin targets.
  • Lead and manage consultants, taking a role in individual development, team management, and various compliance activities.
  • Serve as escalation point in projects.
  • Work closely with regional management, PM’s, Client Partners, and Global Delivery Services on capacity planning, resourcing requirements for major projects, and resource competence development plans.
  • Continuous improvement of service delivery and product capabilities through feedback from the field into Industry Leadership and Product Management.

Basic Qualifications:
  • Workforce Management Software knowledge, relating to time and attendance or time clock systems.
  • Professional Services business experience, with experience in a shared service model.
  • Experience working with and/or coordinating the efforts of multiple parties.
  • Software industry or related industry experience, including management experience.
  • Experience managing consultant utilization and project margin.
  • Familiarity with cloud-based multi-tenant WFM software.

Preferred Qualifications:
  • Implementation experience with Workforce Management software or other WFM scheduling software.
  • Knowledge of healthcare industry terminology and practices.
  • Union software scheduling experience.
  • Experience in successful implementation of large-scale software implementation projects.
  • Knowledge of SQL OR Java OR Groovy
  • Ability to travel up to 40%.

Remote (Dallas, TX; St. Paul, MN; and Alpharetta, GA)

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor，我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境：诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则，为个人创新，改进和转型做好准备，同时培养健康，不断增长的业务，为客户和支持者创造长期价值，并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor，我们重视您的隐私，因此我们制定了一项政策，您可以在 此处阅读.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf
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