Cloud Service Operations Manager - - 15734

معلومات عامة

بلد

الفلبين

مدينة

عن بعد

معرف الوظيفة

42549

قسم

Infor Consulting Services

الخبرة

NOT_APPLICABLE

حالة الإكمال

FULL_TIME

نوع العمل

Hybrid

الوصف والمتطلبات

Infor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through following ITIL standards set across all Managed Services clients worldwide.

As Service Operations Manager, you will be responsible for managing Infor Managed Services (IMS) agreements as per laid out company policies and procedures, project management guidelines and best practices for service delivery. The number of customers in your scope will depend on the size and complexity of the contract. This role is both strategic and operational in focus and will allow you to work directly with our customers.

Service Operations Manager focuses on operational excellence and proactive service management, ensuring that IT services are reliable, scalable, and optimized. Leveraging the ITIL framework, the role ensures consistent value delivery while driving innovation and process efficiency.

This role is critical to maintaining service performance, enhancing customer satisfaction, and achieving long-term organizational goals by efficiently executing tasks under IMS CareFor service pillars, including Business Application Support, Enhancement Lifecycle Management, Release Impact Management, Solution Monitoring, Application Administration.

What You Will Need?

Minimum Qualifications:

With ERP Background
Fluent in English both written and verbal
ITIL Certified
Willing to work in US Time zone permanently from 9PM – 6AM
A thorough understanding and practical experience of corporate business practices, as well as strong analytical skills or specialized knowledge in a particular field. Additionally, a firm grasp of the fundamental principles of contract management.
Exceptional time management and organizational skills, client-oriented and self-motivated individual with a strong drive for personal development
Ability to work well under pressure and meet deadlines while ensuring the delivery of high-quality services
Ability to comprehend and adhere to directives from direct supervisor and interact effectively with all levels of management

What Will Put You Ahead?

Preferred Qualification:

Experienced working with clients/customers who are major stakeholders such as IT Managers, CEO, VPs, etc.
Having experience as a Service Operations Manager or Service Delivery Manager is considered an advantage
Having prior experience in Account Management and/or Consulting Management is considered desirable
Exposed on service governance related with ITIL (Information Technology Infrastructure Library) processes and incident management

A Day In A Life Typically Includes:

Service Operations Management: Oversee IT service operations, ensuring minimal disruption to business activities by managing incidents, service requests, problems, and events to meet agreed SLAs and OLAs.
Incident and Problem Management: Coordinate incident resolution efforts, ensuring quick restoration of services.
Change and Release Coordination: Focus on transition, change management, risk-free releases.
Risk and Infrastructure Management: Oversees the maintenance schedule and upgrade of IT infrastructure and applications.
Service Performance Monitoring: Track and analyze service performance metrics, identifying trends and areas for improvement.
Continuous Improvement: Proactively identify opportunities to optimize processes and enhance service quality.
Role Expectations:
Operational Excellence: Maintain uninterrupted IT services, meeting or exceeding SLAs.
ITIL Adherence: Demonstrate proficiency in ITIL frameworks and ensure all operations align with ITIL principles.
Problem-Solving and Decision-Making: Quickly address incidents and critical situations with effective decision-making and escalation process.
Collaboration and Leadership: Build strong relationships with stakeholders to ensure alignment on service delivery goals.

حول Infor

ببناء مجموعات صناعية كاملة في السحابة وتنشر بكفاءة التكنولوجيا التي تضع تجربة المستخدم في المقام الأول ، وتستفيد من علم البيانات ، وتتكامل بسهولة في الأنظمة الحالية. تعتمد أكثر من 60,000 مؤسسة حول العالم على إنفور للمساعدة في التغلب على اضطرابات السوق وتحقيق التحول الرقمي على مستوى الأعمال.

لمزيد من المعلومات، يرجى زيارة www.infor.com

قيمنا

في إنفور، نسعى جاهدين من أجل بيئة مبنية على فلسفة عمل تسمى الإدارة™ القائمة على المبادئ (PBM™) وثمانية مبادئ توجيهية: النزاهة، والإشراف والامتثال، والتحول، وريادة الأعمال المبدئية، والمعرفة، والتواضع، والاحترام، وتحقيق الذات. إن زيادة التنوع أمر مهم ليعكس أسواقنا وعملائنا وشركائنا والمجتمعات التي نخدمها الآن وفي المستقبل.

لدينا التزام لا هوادة فيه بثقافة قائمة على PBM. مستنيرة بالمبادئ التي تسمح لمجتمع حر ومفتوح بالازدهار ، تعد PBM™ الأفراد للابتكار والتحسين والتحول مع تعزيز منظمة صحية ومتنامية تخلق قيمة طويلة الأجل لعملائها ومؤيديها والوفاء لموظفيها.

Infor is an Equal Opportunity Employer. إنفور هي صاحب عمل تكافؤ الفرص. نحن ملتزمون بخلق بيئة عمل متنوعة وشاملة. لا تميز إنفور ضد المرشحين أو الموظفين بسبب جنسهم أو عرقهم أو هويتهم الجنسية أو إعاقتهم أو عمرهم أو توجههم الجنسي أو دينهم أو أصلهم القومي أو وضعهم العسكري أو أي وضع محمي آخر بموجب القانون.

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