Infor

The Client Service Specialist team seeks a motivated individual who is good with customer relationship management and possesses excellent skills in verbal and written communication. The Client Service Specialist will be a contributing member of this team dealing with various technical troubleshooting experiences for different Infor Nexus products.

A Day in The Life Typically Includes:

• Interacting and managing customer relationships through email or phone
• Analyzing and troubleshooting customer queries and see it through closure
• Helping user’s complete transactions on the Infor Nexus platform, while understanding their specific buyer – seller relationship requirements 
• Communicating with various departments within Infor Nexus and our partners
• Work on customer cases using industry standard problem management tools     
• Get trained and handle issues related to Infor Nexus Products

What You Will Need:

•             Bachelor’s Degree

•             Technical knowledge in terms of computer applications and software

•             3-6 years of Customer Service experience and/or Operations experience supporting a software application is preferred

•             Experience in similar and relevant companies are preferred

What Will Put You Ahead?

Preferred Qualifications:

•             Should have good proficiency in verbal and written English language

•             Interpersonal and customer relations skills are essential

•             Should have troubleshooting skills on supporting a software application for clients

•             Should have eagerness to learn new technology and new ways of problem solving  

•             Should have good working knowledge with computers and should also possess knowledge on certain generic software applications used in corporate companies

•             Understanding of EDI or related Data interchange technology is an added advantage

•             Understanding of working in a supply chain company is an added advantage

•             Ability to multitask and work in a deadline/time sensitive environment

•             Ability to work independently and in a team environment

•             Should be ready to work in shifts in a 24/7 model