Infor

This position is responsible for providing world-class technical support for the Infor OS platform core products to Infor’s enterprise clients. This role must be able to multi-task and prioritize workload to meet individual and team objectives. The incumbent will investigate software defects reported by customers and collaborate with R&D and Services as appropriate to deliver timely solutions. This position is for those who thrive in a fast-paced environment and are looking to grow a rewarding career within Technical Support. This position offers the exciting opportunity to utilize your technical and problem-solving skills combined with the extensive product training and job coaching to help the Fortune 500 companies with their challenging issues that are critical to their daily operations.

A Day in The Life Typically Includes:

Resolves customers’ questions or problems over the telephone or internet in the areas of system configurations/setup, product functionality and bugs/enhancements.

• Documents incidents in required tracking systems.
• Proactively informs customer of incident details and resolutions.
• Responsible for appropriate referral to other support and quality assurance areas.
• Focuses on developing knowledge in specific product suite or operating environments.
• Responsible for providing after hours support coverage for critical incidents to customers in evening, weekends and Infor Holidays as well as special events support.

Basic Qualifications:

• Previous experience in helpdesk environments, technical support, or equivalent work experience.
• PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, etc.
• Full proficiency in English.

Preferred Qualifications:

• Knowledge of assigned product, technologies or operating environments.

Location: Montes Urales 505, Col. Lomas de Chapultepec, Ciudad de México, 11000.