Infor

The Senior Data Analyst leverages advanced analytical skills and industry expertise to drive the creation of comprehensive analytic content that supports strategic business initiatives. This role is pivotal in providing deep insights into the efficacy of programs and processes, ensuring alignment with organizational goals and KPIs, and tracking progression towards those goals. By utilizing sophisticated data analysis and interpretation techniques, the Senior Data Analyst identifies areas of success and concern, delivering actionable recommendations to enhance customer outcomes. The Senior Data Analyst will function as an integral extension of the customer's team, delivering measurable business value and a strong commitment to their success.

JOB RESPONSIBILITIES:

• Establish and maintain productive partnerships with key stakeholders and customers, positioning yourself as a trusted advisor
• Function as Data Product Owner developing and implementing advanced analytical frameworks and content to support complex business initiatives
• Identify new data products and recommend ideas to the business that drive value and improve report usage and ftion
• Lead and deliver projects independently and proactively communicate and collaborate across teams
• Ensure alignment with strategic goals and KPIs through detailed tracking and reporting
• Define standard process, best practices and formats for data and visualization
• Leverage company-standard tools (including Jira) to provide visibility to progression of projects
• Provide expert-level insights into program efficacy and process improvements
• Mentor and guide junior data analysts, fostering a culture of continuous learning and development
• Present findings and strategic recommendations to senior leadership and stakeholders, translating complex data into clear, actionable insights
• Apply economic thinking across all projects

EDUCATION & EXPERIENCE:

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SKILL ReQUIREMENTS/PREFERENCES: 

• Expert-level data visualization skills including dashboard development experience using Business Intelligence reporting tools
• Advanced Microsoft skills including SQL, Excel, and PowerPoint
• Comprehensive understanding of end-to-end data flows from source system to reporting including the desired business outcomes
• Exceptional organizational skills, attention to detail and commitment to delivering the highest quality products
• Outstanding communication and interpersonal skills in a multicultural environment with the ability to effectively interface and present to Executives and senior leadership
• Advanced analytical skills and in-depth business knowledge, with a demonstrated ability to translate complex data into business insights
• Exceptional requirements gathering, documentation and wireframing skills with experience leading requirements workshops and collaborating with cross-functional teams
• Strategic thinking and the ability to make connections across business functions, delivering comprehensive data products rather than isolated point solutions
• Proven ability to build and maintain relationships virtually across multiple functional areas and levels of leadership
• Creative problem solver and proactive leader, who takes ownership of their projects and drives them to successful completion
• Ability to apply economic thinking in all projects
• Strong project management skills with the ability to prioritize, estimate effort and proactively identify and pursue high-value projects and activities
• Experience mentoring and guiding junior analysts, fostering a culture of continuous learning and improvement within the team

preferred skills & KNOWLEDGE: 

• Experience in working at a Software/SaaS company with working knowledge of marketing, sales, professional services, and customer success business processes
• Experience as a sales or marketing professional leveraging data and metrics to execute their job function
• Ability to work effectively in a fast-paced environment, managing multiple priorities and tight deadlines while maintaining attention to detail and delivering high-quality outputs