Infor

POSITION SUMMARY:

Plans, organizes, writes and codes online help, user, installation, and release-related documentation for business software that is correct and written to standards within the timeline defined for a project. The associate information developer works closely with development teams. External communication is limited. Operates under general supervision, typically reporting to a manager of Information Development.

ESSENTIAL FUNCTIONS:

·       Demonstrates technical writing expertise by writing and publishing online user and administrator content including new release content.

·       Researches and organizes content for documentation projects.

·       Learns and develops technical writing competency in the company’s writing style.

·       Delivers quality documents with minimal errors; edits materials for clarity, organization, and adherence to standards; seeks and implement suggestions from mentors and content analysts

·       Works with and learns the company’s software applications in order to have a strong working base of knowledge from which to write user documentation. Works proactively to build knowledge of assigned applications.

EDUCATIONAL/SKILL/EXPERIENCE REQUIREMENTS:

Minimum Qualifications:

·       Bachelor’s degree in technical writing, information design, business, or computer science or the equivalent level of technical training and work experience

·       Entry level position with less than 2 years of technical writing experience

·       Demonstrates excellent English language usage skills.

·       Effectively uses information development authoring tools, has classroom level exposure to a variety of tools, or demonstrates ability to learn to use new tools quickly.

·       Demonstrates PC skills with knowledge of various operating systems, file management tools, and common MS office applications.

Preferred Qualifications:

·       Industry specific knowledge or experience or technical writing internship.

·       Familiar with markup languages through either experience or classroom exposure.

·       Familiar with graphics tools through either experience or classroom exposure.

·       Strong research and writing skills.

·       Excellent interpersonal skills; can work well with team members at all levels of the organization.

·       Manages time effectively resulting in maximum overall efficiency; ensures successful completion of tasks.