Allgemeine Informationen

Land
Tunesien
Stadt
Tunis
Job-ID
39648
Abteilung
Customer Support
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

Beschreibung & Anforderungen

The Site Reliability Engineering (SRE) team applies software engineering practices to IT operations tasks to maintain a scalable and reliable production environment for running software services – which involves spending 50% of our time on value-adding development and the rest on routine upkeep or “toil”.  This position is open for various backgrounds, including software engineers with operations experience, system administrators with development skills, IT operations professionals familiar with coding, system architects, and production automation managers.

Objective of this role

  • Run the production environment by monitoring availability and taking a holistic view of system health
  • Build software and systems to manage platform infrastructure and applications
  • Improve reliability, quality, and time-to-market of our suite of software solutions
  • Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
  • Provide primary operational support and engineering for multiple large-scale distributed software applications


Essential Duties

  • Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding
  • Partner with Support, Operations, and Development, to automate and optimize service availability, scalability, and performance
  • Build tools to monitor critical business processes and automate resolution faster
  • Participate in system design consulting, platform management, and capacity planning
  • Create sustainable systems and services through automation and uplifts
  • Balance feature development speed and reliability with well-defined service-level objectives
  • Investigate and resolve incidents and conduct root cause analysis and mitigation strategy to prevent recurrences
  • Create and maintein internal documentation, playbooks, and other consolidated knowledge repositories





 Basic Qualifications

  • Bachelor’s degree (or equivalent) in computer science or related discipline
  • Knowledge of data structures, networking, filesystems, web architecture, and AWS cloud computing
  • Ability to program (structured and OOP) using one or more high-level languages, such as Python, Java, C/C++, and JavaScript
  • Have an expert-level cloud management skills to orchestrate the available computing resources for maximum uptime and be conversant with databases running on SQL and NoSQL pipelines
  • Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
  • Excellent analytical, problem-solving, and debugging skills
  • Excellent communication skills, both written and verbal, in English; Ability to communicate with technical and non-technical individuals


 Preferred Qualifications

  • Be familiar with release management processes and technologies, such as versioning tools
  • Take initiative, set priorities, follow through, and see tasks through to completion
  • Experience implementing and using system monitoring tools, eg Monocle, Grafana, and Sumologic
  • Experience with automation tools, i.e: Jenkins, Kubernetes

Über Infor

Infor ist ein weltweit führender Anbieter von Business-Cloud-Softwareprodukten für Unternehmen in branchenspezifischen Märkten. Infor entwickelt komplette Branchensuiten in der Cloud und setzt effizient Technologien ein, die die Benutzererfahrung in den Vordergrund stellen, Data Science nutzen und sich problemlos in bestehende Systeme integrieren lassen. Mehr als 60.000 Unternehmen weltweit vertrauen auf Infor, wenn es darum geht, Marktstörungen zu überwinden und eine unternehmensweite digitale Transformation zu erreichen.nbsp;
Weitere Informationen finden Sie unter www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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