Infor

The Principal Customer Success Executive (CSE) is a crucial owner of the customer within Infor, aligned throughout the customer journey serving as the main executive point of contact with their executive team. The CSE is the overall account owner partnering to bring the full breadth and depth of Infor to customers, helping them achieve their business outcomes and creating mutual value to both organizations. Infor’s customer success mission is to increase and maximize value for the customer and Infor, ensuring that customer strategic objectives and business outcomes are realized. 

A Day in The Life Typically Includes:

• Own and execute the account strategy, plan, escalation, and governance model
• Assist customers with the renewal process
• Understand and assist in driving the customers’ strategic vision, buying decision, and value drivers
• Help customers define their annual roadmap and work with the customer to define solution adoption and expansion plans

Basic Qualifications:

• Experience in service delivery, sales, and account management
• Experience with large-scale, ERP software implementations
• Experience in a consultative role with the C-suite and Executive teams

Preferred Qualifications:

• Experience in Customer Success
• Experience working in or with Public Sector entities

US Remote (Dallas, TX or Alpharetta, GA)