Infor

We are currently looking for a driven and focused individual to join us at Infor in our Solihull office within our EMEA Billing Department.

The EMEA Billing team is responsible for issuing invoices to our customers.   We have a presence in 25 Countries raising invoices in multiple languages and currencies.

You will liaise closely with our Shared Service Centre in India auditing invoices produced and comparing to their original contracts.  Your role is to ensure the accuracy of documents, as well as maintaining core customer data and ensuring correct application of VAT determinations. (Knowledge on Tax Treatment is not essential, training will be provided).

In addition, you will work closely with our internal business units including our Sales, Order Entry, Revenue Accounting and Collections teams

Ky Responsibilities:

• Ensure accurate and timely processing of invoices.
• Audit & Format Final invoices and electronically dispatch to Customers.
• Address and resolve billing inquiries and disputes from internal customers.
• Maintain strong relationships with key clients with customer satisfaction a key focus area.
• Contribute to a positive and collaborative team environment.
• Assist with billing KPI reports, identifying trends and areas for improvement.
• Participate in projects related to billing process improvements and system upgrades.
• Other duties as assigned.

What You Will Need:

• Willingness to learn and take on new challenges
• Possess a flexible and enthusiastic attitude
• Good knowledge of Excel
• Strong attention to detail and organizational skills.
• Ensure a high level of customer satisfaction, both to our internal and external customers
• Communicate effectively with all levels of management and staff.
• Ability to produce accurate work to tight deadlines
• Proactive and Independent
• Able to work well in multi-cultural teams
• Basic knowledge of accounting principles
• Flexibility around month, quarter and financial year end.
• Ability to speak a foreign language is not essential, but highly desirable.