Infor

Position Summary

Plan, organize, write online help, user, installation, and release-related documentation for business software that is correct and written to standards within the timeline defined for a project. The information developer works closely with development teams. The scope of external communication is limited. Has to operate under general supervision; typically reports to a Manager of Information Development.

Essential Duties

• Demonstrates technical writing expertise by writing and publishing help text, user manuals, installation instructions, and release notes.
• Researches and gathers information; interprets software business and organizes and writes content for documentation projects.
• Provides key content that enables the user to understand functionality and perform processes effectively; avoids writing intuitive, repetitive and unnecessary content.
• Creates, tests, and troubleshoots online help for assigned software applications.
• Delivers quality documents with minimal errors; edits materials for clarity, organization, and adherence to standards.
• Takes an active role in projects, presents ideas in a constructive manner, demonstrates openness and builds on the ideas of others.
• Works with business, quality and programmer analysts to ensure appropriate UI content and design.
• Plans projects and schedules, balances multiple projects, and follows through on project deadlines.
• Initiates and implements new tools and improvements to technical processes
• Assists other writers with writing, tools, technical and standards issues.

Basic Qualifications

• Bachelor’s degree in technical writing, business, or computer science or the equivalent level of technical training and work experience.
• Requires 3 to 6 years of relevant experience.
• Demonstrates excellent English language usage and writing skills.
• Advanced problem solving and analytic skills.
• Familiarity with markup languages and proven experience with an authoring tool such as XMetaL Author, Arbortext Epic, the Adobe Technical Communications Suite, Madcap Flare, or Dreamweaver.
• Excellent interpersonal skills Good PC skills with knowledge of various operating systems, file management tools, graphic design tools, and common MS office applications.

Preferred Qualifications

• Industry specific knowledge or experience
• Excellent interpersonal skills; works well with team members at all levels of the organization.
• Manages time effectively resulting in maximum overall efficiency.
• Resourceful and creative in devising processes and solutions.