Infor

We are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization.  

A Day In The Life Typically Includes:

• Interact with customers and manage inquiries via phone, e-mail, and our CRM support tool.
• Respond to customer queries by utilizing product knowledge and or resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details.
• Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements.
• Communicate with partners and various. departments within our organization to ensure an integrated approach to managing our customers’ relationships.
• Administer customer training on various functions.
• Document support procedures and solutions for common issues.
• Assist with training team members.

Basic Qualifications:

• Customer Service and/or Operations experience supporting a software application.
• Customer management skills.
• Verbal and written communication both in English and Spanish.
• Experience working in a team environment.
• Experience working with Microsoft Office applications (Excel, Word, PowerPoint.)

Preferred Qualifications:

• Experience working in supply chain management and/or logistics management.
• Experience with Freight Forwarders, Logistics Service Providers and Carriers.
• Experience with International Trade, Incoterms.
• Experience with EDI or technical mapping.

Note:

• MX Team comes 3 times a week (from Tuesday to Thursday) so that they are all together for team collaboration.   
• Current MX team schedule is 8:30am – 5:30pm PST with 1 hour lunch.
• Work during MX holidays that falls within weekdays (team rotation schedule.)

Location:  Infor Mexico City, Mexico