基本信息

国家
Indie
州
特伦甘纳
城市
海德拉巴
职位编号
40868
部门
SaaS
Employment Status
FULL_TIME

描述和要求

We are seeking a highly skilled Senior Gainsight Administrator to join our team in CSX (Customer Success and Experience). In this role, you will play a crucial part in configuring workflows, collaborating with cross-functional business teams, and translating business requirements into technical designs. Additionally, you will optimize core processes, develop operational knowledge of data and systems, and promote a culture of continuous improvement in Gainsight capabilities.

Key Responsibilities

  1. Solution Design:
    • Configure, deploy, and administer the Gainsight platform.
    • Collaborate with cross-functional end users to gather business requirements impacting Gainsight and other key systems.
    • Translate business needs into system configurations, adhering to best practices.
    • Identify key metrics, data sources, and data feed frequency.
  2. Business Processes:
    • Develop new business processes in partnership with Customer Success leadership and cross-functional teams.
    • Manage process rollouts and design rules for customer data analysis.
    • Help users understand customer health indicators, risk factors, and positive trends.
    • Document customer success processes.
  3. Upkeep and Support:
    • Provide day-to-day support to Gainsight users.
    • Handle ad-hoc customizations, core functionality adjustments, and user administration.
    • Monitor system performance, data integrity, and user activity.
    • Stay updated on Gainsight features and related technologies.
    • Identify opportunities for process improvement.

Required Qualifications & Experience:

  • Bachelor's degree in Business Administration, Information Technology, or related field.
  • Minimum of 3 years of experience as a Gainsight Administrator.
  • Proficiency in Gainsight configuration, custom objects, rules engine, and data models.
  • Strong understanding of customer success principles, methodologies, and best practices.
  • Experience with Salesforce integration, data management, and reporting.
  • Proven ability to lead and manage complex projects in a fast-paced environment.
  • Excellent communication, presentation, and interpersonal skills.
  • Gainsight certifications.



关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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