Infor

The Business Analyst leverages good analytical skills and industry knowledge to drive the creation of comprehensive analytic content that supports strategic business initiatives. This role is pivotal in providing deep insights into the efficacy of programs and processes, ensuring alignment with organizational goals and KPIs, and tracking progression towards those goals. By utilizing data analysis and interpretation techniques, the Business Analyst identifies areas of success and concern, delivering actionable recommendations to enhance customer outcomes. The Business Analyst will function as an integral extension of the customer's team, delivering measurable business value and a strong commitment to their success.

A Day in The Life Typically Includes:

• Work closely with customers and stakeholders to elicit, analyze, validate, and document business requirements for BI projects
• Conduct interviews, workshops, and requirement gathering sessions to understand the needs of various stakeholders
• Create comprehensive documentation such as business requirements documents (BRDs), functional specifications, use cases, user stories, and process flow diagrams to communicate requirements effectively to development teams
• Analyze and prioritize requirements, considering factors such as business value, feasibility, and impact on existing systems or processes
• Identify dependencies and potential risks associated with requirements
• Collaborate with architects, developers, and designers to design solutions that meet business needs while adhering to technical constraints and best practices
• Ensure that the proposed solutions align with the organization's goals and strategic objectives

Required skills:

• Good requirements gathering, documentation and wireframing skills with experience leading requirements workshops and collaborating with cross-functional teams
• Outstanding communication and interpersonal skills in a multicultural environment with the ability to effectively interface and present to Executives and senior leadership
• Creative problem solver and proactive leader, who takes ownership of their projects and drives them to successful completion
• Strong project management skills with the ability to prioritize, estimate effort and proactively identify and pursue high-value projects and activities
• Good data visualization skills including dashboard development experience using Business Intelligence reporting tools
• Comprehensive understanding of end-to-end data flows from source system to reporting including the desired business outcomes
• Good analytical skills and in-depth business knowledge, with a demonstrated ability to translate complex data into business insights

Preferred Qualifications:

• Bachelor’s Degree or equivalent business experience
• Experience of dashboard design or development experience
• Experience in working at a Software/SaaS company with working knowledge of marketing, sales, professional services, and customer success business processes
• Experience as a sales or marketing professional leveraging data and metrics to execute their job function
• Ability to work effectively in a fast-paced environment, managing multiple priorities and tight deadlines while maintaining attention to detail and delivering high-quality outputs