Infor

As an Infor Managed Services Cloud Consultant, you will provide break-fix on customizations, systems analysis, and client support for Infor customers across the Americas, Europe, and Asia Pacific regions. We are subject matter experts of our Infor product suite, capitalizing on our industry knowledge to efficiently provide our customers with solutions to enhance their business processes.

You will be responsible for ensuring world-class managed services support for worldwide customers, closely cooperating with different internal teams from Infor Global Support, Technical and Functional Support as well as Development Team and Project Managers.

As an Infor Managed Services consultant for Infor ERP Products, you will:

• Develop strong functional consulting skills surrounding Infor applications (and related third-party) technologies and tools to support product customizations, modifications, and related consulting/training activities.
• Act as a point of contact between Infor Managed Services and the client - provide support for the live application software.
• View the client system environment holistically to proactively identify and resolve issues.
• Document issues clearly and concisely in the ticket management tool
•  Analyze and interpret client requirements, drafting functional descriptions and/or programming specifications as required.
• Analyze customers' business requirements and objectives and develop business processes to meet customers' business needs.
• Model to-be business processes in the Infor application - document and communicate the planned use of the Infor application.
• Work as an integral part of the Global IMS Delivery Team – recommending innovations and process improvements that will make overall delivery more efficient.

What You Will Need:

• Excellent English and French (oral and written).
• Experience and understanding of Logistics and Manufacturing (Assembly Control).
• Customer/key user support and incident-solving experience, preferably in the IT sector.
• Ability to verbally present complex concepts and technical information to a non-technical audience clearly and concisely.
• Previous ERP experience and work with IT ticketing tools will be a bonus.
• Customer/key user support and incident-solving experience, preferably in the IT sector.
• Strong analytical skills.
• Self-motivated team player with a strong drive for development and collaboration.
• Interpersonal skills (positive attitude, empathy, proactiveness, reliability and adaptability).

What Will Put You Ahead?

• 2nd EMEA language is a plus (at least B1/B2).
• Solid IT skills with knowledge of various software applications used in troubleshooting.
• Basic programming/scripting experience (Java, Python, C#, C++, .Net) would be an asset.
• ITIL Foundation v4 would be an asset.
• SQL knowledge would be an asset.
• Bonus points for in-depth knowledge/experience in Warehousing, Customer Service, IT area, and various software applications used in troubleshooting.
• Excellent communication, presentation, organizational, and planning skills – to ensure the most effective and timely delivery of service.
•  Flexible to work on EMEA extended shifts when necessary.
• Bachelor's Degree in Logistics, Computer Science or Information Technology is desirable.
• Able to work under pressure and meet deadlines assuring quality-of-service delivery.