Algemene informatie

Land
Polen
Stad
Wroclaw
Vacature ID:
43594
Afdeling
Infor Consulting Services

Beschrijving & Vereisten

As an Infor Managed Services Cloud Consultant, you will provide break-fix on customizations, systems analysis, and client support for Infor customers across the Americas, Europe, and Asia Pacific regions. We are subject matter experts of our Infor product suite, capitalizing on our industry knowledge to efficiently provide our customers with solutions to enhance their business processes.

You will be responsible for ensuring world-class managed services support for worldwide customers, closely cooperating with different internal teams from Infor Global Support, Technical and Functional Support as well as Development Team and Project Managers.


As an Infor Managed Services consultant for Infor ERP Products, you will:

  • Develop strong functional consulting skills surrounding Infor applications (and related third-party) technologies and tools to support product customizations, modifications, and related consulting/training activities.
  • Act as a point of contact between Infor Managed Services and the client - provide support for the live application software.
  • View the client system environment holistically to proactively identify and resolve issues.
  • Document issues clearly and concisely in the ticket management tool
  •  Analyze and interpret client requirements, drafting functional descriptions and/or programming specifications as required.
  • Analyze customers' business requirements and objectives and develop business processes to meet customers' business needs.
  • Model to-be business processes in the Infor application - document and communicate the planned use of the Infor application.
  • Work as an integral part of the Global IMS Delivery Team – recommending innovations and process improvements that will make overall delivery more efficient.


What You Will Need:

  • Excellent English and French (oral and written).
  • Experience and understanding of Logistics and Manufacturing (Assembly Control).
  • Customer/key user support and incident-solving experience, preferably in the IT sector.
  • Ability to verbally present complex concepts and technical information to a non-technical audience clearly and concisely.
  • Previous ERP experience and work with IT ticketing tools will be a bonus.
  • Customer/key user support and incident-solving experience, preferably in the IT sector.
  • Strong analytical skills.
  • Self-motivated team player with a strong drive for development and collaboration.
  • Interpersonal skills (positive attitude, empathy, proactiveness, reliability and adaptability).

What Will Put You Ahead?

  • 2nd EMEA language is a plus (at least B1/B2).
  • Solid IT skills with knowledge of various software applications used in troubleshooting.
  • Basic programming/scripting experience (Java, Python, C#, C++, .Net) would be an asset.
  • ITIL Foundation v4 would be an asset.
  • SQL knowledge would be an asset.
  • Bonus points for in-depth knowledge/experience in Warehousing, Customer Service, IT area, and various software applications used in troubleshooting.
  • Excellent communication, presentation, organizational, and planning skills – to ensure the most effective and timely delivery of service.
  •  Flexible to work on EMEA extended shifts when necessary.
  • Bachelor's Degree in Logistics, Computer Science or Information Technology is desirable.
  • Able to work under pressure and meet deadlines assuring quality-of-service delivery.



About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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