Obecné informace

Země
菲律宾
Město
Manila
Číslo pozice
45530
Oddělení
Customer Support
Pracovní zkušenosti
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

Popis pozice a požadavky

Provides application support to customers by answering questions on the functionality and usage of Infor Localization products through various communication channels. Serves as the primary support liaison between the company and the customer in a highly collaborative environment.

The analyst is expected to develop a thorough understanding of both the technical components and functional business processes relevant to country-specific legal and tax requirements. The role involves working closely with peers, mentors, and development teams to investigate, document, and resolve localization-related support cases. This is a base-level position that reports to the Product Support Manager.


A Day in a Life:
  • Resolves clients' questions or problems on the use of the product, focusing on product functionality, operating environments, and system configuration/setup, via phone, chat, or other online channels.
  • Provides specialized support on localization features tied to country-specific tax, legal, and reporting requirements (e.g., VAT, e-invoicing, withholding tax, SAF-T).
  • Performs issue reproduction, analysis, and troubleshooting for cases related to localization, collaborating with development teams as needed.
  • Reviews and interprets data from SQL queries, XML files, and Business Object Documents (BODs) to support issue diagnosis.
  • Maintains ownership of support cases through resolution and documentation, following defined support processes.
  • Promotes and maintains a high-quality, professional, service-oriented image among customers and peers.
  • Provides after-hours support for critical incidents during evenings, weekends, Infor holidays, and special events, when required.
  • Escalates product issues appropriately and conveys customer feedback to development and product teams.
  • Participates in efforts to improve knowledge base articles, documentation, and internal troubleshooting references.
  • Collaborates closely with global teams and works effectively in a time-sensitive, compliance-driven support environment.

What You Will Need:
  • Graduate of a Business or Technology-related course (e.g., Accounting, Finance, Information Technology, Computer Science, Business Administration)
  • Good finance background, with knowledge of:
- Basic accounting principles
- Tax reporting and compliance
- Invoicing processes
- Localization-related reports
  • Basic SQL knowledge for data checking and analysis
  • Familiarity with XML and BODs (Business Object Documents) used in ERP or integration scenarios
  • Strong analytical and problem-solving skills
  • Detail-oriented, with a focus on process adherence and quality
  • Excellent interpersonal and communication skills
  • Proficient PC skills, with experience using tools for Testing, Troubleshooting, Case or call logging systems
  • Strong organizational skills to ensure effective and timely service delivery
  • Flexible and adaptable to work beyond defined responsibilities when needed
  • Able to multi-task and manage priorities in a fast-paced support environment

What Will Put You Ahead?
  • Experience in Software or ERP implementation is preferred but not required - this is especially helpful when working with localized ERP configurations or supporting customers during go-live and regulatory rollouts.
  • Understanding of key business processes relevant to Infor Localization, such as:
- Invoicing – Knowledge of formats and rules used in electronic invoicing (e.g., XML-based invoicing, government portals)
- Taxation – Familiarity with VAT, withholding tax, or real-time reporting requirements in localized ERP features
- Auditing – Awareness of documentation and reporting standards needed for statutory and government audits
- Inventory Management – Insight into how localized reporting or tax applies to goods movement and valuation
- Financial Reporting – Experience with local statutory reports, including balance sheets, P&L, and compliance outputs
- Month-End Closing and Reporting – Understanding how closing activities tie into localization reports and tax declarations
- Bank Reconciliation and Reporting – Familiarity with local bank formats, payment file generation, and reconciliation logic


O společnosti Infor

Infor je světovým lídrem v oblasti vývoje cloudového softwaru pro společnosti působící ve specifických průmyslových a dalších oblastech. Infor vytváří kompletní sady aplikací v cloudu a efektivně nasazuje technologie, které kladou uživatelský zážitek na první místo, využívá data science a snadno se integruje do stávajících systémů. Více než 60 000 organizací po celém světě spoléhá na Infor, aby pomohly překonat změny na globálních trzích a dosáhly digitální transformace na úrovni celé firmy.. 
Další informace naleznete na adrese www.infor.com 

Naše hodnoty

Ve společnosti Infor se snažíme vytvářet prostředí, které je založeno na obchodní filozofii nazvané Principle Based Management™ (PBM™) a osmi Vedoucími principy: integrita, správa a dodržování pravidel, transformace, podnikání založené na principech, znalostí, pokory, respektu a seberealizace. Zvýšení rozmanitosti je důležité pro to abychom reflektovali naše trhy, zákazníky, partnery a komunity, kterým poskytujeme služby nyní i v budoucnosti..

Máme neúnavný závazek vůči kultuře založené na PBM. Vycházející z principů, které umožňují rozkvět svobodné a otevřené společnosti, PBM™ připravuje jednotlivce k inovacím, zlepšování a transformaci, zatímco podporuje zdravou, rostoucí firmu, která vytváří dlouhodobou hodnotu pro své klienty a podporovatele a naplňuje zaměstnance.div>

Infor je zaměstnavatel, který poskytuje rovné příležitosti. Zavazujeme se vytvořit rozmanité a inkluzivní pracovní prostředí. Infor nedělá rozdíly mezi kandidáty, nebo zaměstnanci na základě jejich pohlaví, rasy, genderové identity, postižení, věku, sexuální orientace, náboženství, národnosti, vojenského statusu nebo jakéhokoli jiného chráněného statusu podle zákona.

Ve společnosti Infor si ceníme vašeho soukromí, proto jsme vytvořili zásady, které si můžete přečíst zde.

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