Allmän information

Land
Filippinerna
Stad
Manila
Jobb-ID
45530
Avdelning
Customer Support
Arbetslivserfarenhet
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

Beskrivning och krav

Provides application support to customers by answering questions on the functionality and usage of Infor Localization products through various communication channels. Serves as the primary support liaison between the company and the customer in a highly collaborative environment.

The analyst is expected to develop a thorough understanding of both the technical components and functional business processes relevant to country-specific legal and tax requirements. The role involves working closely with peers, mentors, and development teams to investigate, document, and resolve localization-related support cases. This is a base-level position that reports to the Product Support Manager.


A Day in a Life:
  • Resolves clients' questions or problems on the use of the product, focusing on product functionality, operating environments, and system configuration/setup, via phone, chat, or other online channels.
  • Provides specialized support on localization features tied to country-specific tax, legal, and reporting requirements (e.g., VAT, e-invoicing, withholding tax, SAF-T).
  • Performs issue reproduction, analysis, and troubleshooting for cases related to localization, collaborating with development teams as needed.
  • Reviews and interprets data from SQL queries, XML files, and Business Object Documents (BODs) to support issue diagnosis.
  • Maintains ownership of support cases through resolution and documentation, following defined support processes.
  • Promotes and maintains a high-quality, professional, service-oriented image among customers and peers.
  • Provides after-hours support for critical incidents during evenings, weekends, Infor holidays, and special events, when required.
  • Escalates product issues appropriately and conveys customer feedback to development and product teams.
  • Participates in efforts to improve knowledge base articles, documentation, and internal troubleshooting references.
  • Collaborates closely with global teams and works effectively in a time-sensitive, compliance-driven support environment.

What You Will Need:
  • Graduate of a Business or Technology-related course (e.g., Accounting, Finance, Information Technology, Computer Science, Business Administration)
  • Good finance background, with knowledge of:
- Basic accounting principles
- Tax reporting and compliance
- Invoicing processes
- Localization-related reports
  • Basic SQL knowledge for data checking and analysis
  • Familiarity with XML and BODs (Business Object Documents) used in ERP or integration scenarios
  • Strong analytical and problem-solving skills
  • Detail-oriented, with a focus on process adherence and quality
  • Excellent interpersonal and communication skills
  • Proficient PC skills, with experience using tools for Testing, Troubleshooting, Case or call logging systems
  • Strong organizational skills to ensure effective and timely service delivery
  • Flexible and adaptable to work beyond defined responsibilities when needed
  • Able to multi-task and manage priorities in a fast-paced support environment

What Will Put You Ahead?
  • Experience in Software or ERP implementation is preferred but not required - this is especially helpful when working with localized ERP configurations or supporting customers during go-live and regulatory rollouts.
  • Understanding of key business processes relevant to Infor Localization, such as:
- Invoicing – Knowledge of formats and rules used in electronic invoicing (e.g., XML-based invoicing, government portals)
- Taxation – Familiarity with VAT, withholding tax, or real-time reporting requirements in localized ERP features
- Auditing – Awareness of documentation and reporting standards needed for statutory and government audits
- Inventory Management – Insight into how localized reporting or tax applies to goods movement and valuation
- Financial Reporting – Experience with local statutory reports, including balance sheets, P&L, and compliance outputs
- Month-End Closing and Reporting – Understanding how closing activities tie into localization reports and tax declarations
- Bank Reconciliation and Reporting – Familiarity with local bank formats, payment file generation, and reconciliation logic


Om Infor

Infor är en global ledare inom molnbaserade programvaruprodukter för företag på branschspecifika marknader. Infor bygger kompletta branschsviter i molnet och distribuerar effektivt teknik som sätter användarupplevelsen främst, utnyttjar datavetenskap och enkelt integreras i befintliga system. Över 60 000 organisationer världen över förlitar sig på Infor för att övervinna marknadsstörningar och uppnå digital omvandling i hela verksamheten.nbsp;
För mer information besök www.infor.com 

Våra värderingar

På Infor strävar vi efter en miljö som bygger på en affärsfilosofi som Principle Based Management™ (PBM™) och åtta vägledande principer: integritet, förvaltarskap och efterlevnad, transformation, principiellt entreprenörskap, kunskap, ödmjukhet, respekt, självförverkligande. Ökad mångfald är viktigt för att återspegla våra marknader, kunder, partners och samhällen vi tjänar i nu och i framtiden.

Vi har ett obevekligt engagemang för en kultur baserad på PBM. Informerad av de principer som tillåter ett fritt och öppet samhälle att blomstra, förbereder PBM™ individer att förnya, förbättra och omvandla samtidigt som de främjar en hälsosam, växande organisation som skapar långsiktigt värde för sina kunder och supportrar och uppfyllelse för sina anställda.

Infor är en arbetsgivare för lika möjligheter. Vi är engagerade i att skapa en mångsidig och inkluderande arbetsmiljö. Infor diskriminerar inte kandidater eller anställda på grund av kön, ras, könsidentitet, funktionshinder, ålder, sexuell läggning, religion, nationellt ursprung, veteranstatus eller någon annan skyddad status enligt lagen.

På Infor värdesätter vi din integritet, därför har vi skapat en policy som du kan här.

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