Infor

The End User Training Specialist is integral to our Change Readiness and End User Training services, responsible for driving the adoption of new processes and technology within our client organizations as part of their CloudSuite/ERP transformation programs. The role requires working closely with stakeholders from senior leadership to end users, ensuring smooth adoption, minimal business disruption, and maximized benefits from transformation initiatives.

Key responsibilities

• Develop and execute the EMEA EUT strategy, including methodologies, tools, and materials.
• Deliver tailored EUT programs aligned with customer transformation objectives.
• Design, develop, deliver, and evaluate training programs to ensure effective user adoption.
• Mentor Change Readiness  Services resources, fostering an engaging team environment.
• Manage training budget, resources, and logistics to optimize program efficiency.
• Collaborate with customer project teams and internal stakeholders to ensure seamless program execution.
• Assess and continuously improve training effectiveness.

The experience we're looking for

• Proven ability to lead change and end-user training initiatives.
• Background in change management, particularly in technology-driven organizational change.
• Strong communication skills, comfortable interacting with all levels, including senior leadership.
• Familiarity with large, complex ERP and change programs.

Preferred skills and qualifications

• Certification in training and development.
• Experience with e-learning authoring tools and technologies such as Digital Adoption Platforms.
• Knowledge of competency-based training and performance management.
• Working knowledge of project management principles.