General information

Country
India
State
Telangana
City
Hyderabad
Job ID
40517
Department
SaaS
Employment Status
FULL_TIME

Description & Requirements

Position Summary:

  • iSeries Cloud Ops team is working 24x7 and supporting ERP XA, LX and System 21 customers globally.
  • Right now few of the senior consultants in the team were focused on managing operations along with  on going complex implementations (onboarding, provisioning, cut-over, go-live support and hyper care).
  • These implementations are very complex with Hybrid solutions (iSeries ERP  hosted in Fresche Data center and Infor OS hosted in AWS MT).
  • These  senior consultants taking work loads and also leading the few other  upgrade/migration projects (OS upgrade, H/W migration and application upgrades) .
  • Work load of senior consultants increasing exponentially as we are adding new customers in every quarter with back log on the go-lives.     Recruiting this replacement who has 5 years of experience to iSeries operations will reduce the workload on the senior consultants as they can share the work with new resource and help them to focus on their implementations and migration/upgrade projects and can maintain great quality and focus on better customer satisfaction.

Essential Duties:

  • 24X7 Operations
  • Monitoring
  • Backup and restores
  • Daily tickets handling
  • Change management
  • Coordinate with customers
  • Coordinate with multiple vendors on maintenance windows through ticketing portals
  • Providing training to early talents
  • Mentoring Early talents and guiding them in their tasks

Basic Qualifications:

  • AS400 administrator with 5 years of experience in operations
  • OSV7R1 and above
  • Good written and communication skills
  • Good troubleshooting skills on OS400 issues like printers, writers, analyse messages, Startup issues, application issues etc
  • Good knowledge on monitoring tools
  • Good knowledge on Job schedulers (IBM Native or Robot)
  • Good knowledge on Backup and restores.

Preferred Qualifications:

  • Knowledge on BRMS and Halcyon tools
  • Knowledge on Flash copy backups
  • Knowledge on replication tools QEDD/HASAN
  • Knowledge on Journal management
  • Knowledge on AS400 concepts
  • Knowledge on disaster recovery (Role swap)
  • Knowledge of any ERP applications running on AS400

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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