General information

Country
Mexico
City
Mexico City
Job ID
44289
Department
SaaS
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

Description & Requirements

As a Cloud Consultant you will help businesses transition to, optimize, and manage cloud computing solutions. Their role involves supporting clients as they transition to cloud solutions, implementing solutions, and ensuring security and scalability. You will also provide best in class service to our customers. 

A Day In The Life Typically Includes:

  • Operations Monitoring (on premise to cloud solutions) including ticket management and services now activities.
  • Performing system health checks and ensuring backups are successful along with any restoration requests (BRMS).
  • Managing Level 2/3 activities including application & OS user and job management requests, monitoring Wintel restarts, working on disk space issues, RDP access and server availability issues.
  • Managing enquiry messages, configure alerts and setup Halcyon Rules.
  • Analysing and managing ERP applications related alerts like (Environment Down, Jobs ended, 0 jobs running subsystems, user login issues).
  • Managing ASP related issues like drastic and consistent spikes across all AS400 servers while coordinating with Hosting Partner for customer related issues.
  • Documentation (SOH draft, templates creation, flow charts etc).
  • Performing Application Environments Data Refresh (Using Save restores and Tape restores).
  • Assisting project leads in any new operational projects i.e. (OS upgrades, Wintel upgrades, QEDD to HASAN migration, BRMS to Flash copy migration etc).
  • Handling SQL installations, Enterprise connectors installation.
  • Patch management of ERP Apps like ERP LX, XA & S21 and its components like Workspace, WebTop, IDF (System Link, Net Link, Power Link and Link Manager).
  • Handling disaster recovery activities (partial, full, enhanced disaster recovery.

Basic Qualifications:

  • Experience working with Websphere application console.
  • Experience working on BRMS with HALYCON tools including monitoring and administration.
  • Experience working on AS400 including disaster recovery (role swap) and operations including OSV7R1, V7R2-V7R4 and monitoring tools.
  • Experience working with ERP XA, LX and S21 products.
  • Proficiency in English to be able to provide phone support.
  • Experience troubleshooting on OS400 with printers, writers, messages and both startup and application issues etc.
  • Experience working with job schedulers (IBM Native or Robot).
  • Experience working with ITHEON monitoring tool, replication software, QEDD and HASAN.
  • Disaster recovery experience with ERP software running on AS400.

Preferred Qualifications:

  • Experience working with Infor OS setup and integrations.
  • Experience working in a roll providing backup and restores.
  • Experience with journal management with AS400 concepts.
  • Experience working with vendors on maintenance windows through ticketing portals.



About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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