Client Service Specialist - - 13569

Información general

País

Sri Lanka

Ciudad

Colombo

Departamento

Software as a Service

ID vacante

39321

Descripción y Requisitos

Responsibilities

•Proactively interacting and managing customer relationships over the phone and through email; this includes troubleshooting, answering questions, following up on outstanding cases and analysis of reported issues to ensure an excellent customer service experience.

•Helping user complete transactions on the Infor Nexus platform, while understanding their specific buyer – seller relationship requirements.

•Monitoring payments and financial account activity for customers.

•Communicating with various departments within Infor Nexus and our partners to ensure an integrated approach to a client relationship.

•Administering training to clients on various functions within the system.

Qualification

•Should have a Bachelor’s degree in relevant filed and 1-2 years Customer Service experience or Operations experience supporting a software application is preferred.

•Strong Interpersonal skills are essential and should have excellent proficiency in English , Hindi & Bengali language and any other language will be an added advantage.

•Knowledge on EDI/XML and SQL and help desk experience will be an added advantage.

•Knowledge on supply chain, trade operations , import and export practices will be a plus.

•Work on night shifts, weekends, and public/mercantile holidays on a roster basis.

Acerca de Infor

Infor es una empresa global que proporciona productos de software en la nube para todas las áreas de un negocio y para todo tipo de industria. Infor desarrolla suites integrales por industria en la nube e implementa tecnología de forma eficiente que prioriza la experiencia del usuario, aprovecha la ciencia de datos y se integra fácilmente en los sistemas existentes. Más de 60 000 empresas en todo el mundo confían en Infor para ayudarles a superar las disrupciones del mercado y lograr la transformación digital en todas las áreas de sus negocios.

Para más información, visita www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.