Client Service Specialist - - 13569

基本信息

国家

スリランカ

城市

コロンボ

部门

Software as a Service

职位编号

39321

描述和要求

Responsibilities

•Proactively interacting and managing customer relationships over the phone and through email; this includes troubleshooting, answering questions, following up on outstanding cases and analysis of reported issues to ensure an excellent customer service experience.

•Helping user complete transactions on the Infor Nexus platform, while understanding their specific buyer – seller relationship requirements.

•Monitoring payments and financial account activity for customers.

•Communicating with various departments within Infor Nexus and our partners to ensure an integrated approach to a client relationship.

•Administering training to clients on various functions within the system.

Qualification

•Should have a Bachelor’s degree in relevant filed and 1-2 years Customer Service experience or Operations experience supporting a software application is preferred.

•Strong Interpersonal skills are essential and should have excellent proficiency in English , Hindi & Bengali language and any other language will be an added advantage.

•Knowledge on EDI/XML and SQL and help desk experience will be an added advantage.

•Knowledge on supply chain, trade operations , import and export practices will be a plus.

•Work on night shifts, weekends, and public/mercantile holidays on a roster basis.

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。

更多信息请访问www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.