Infor

Position Summary

Provides application support for a specific set of Infor products and other third-party reporting application. This role is required to work on shifting schedule (either APAC,EMEA or US)

Essential Duties

•Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage
•Track and monitor application issues through the centralized ticketing system.
•Responds to incidents, record incident activity and solving problems
•Able to work independently utilizing all available support material and tools to successfully resolve problems or refer to appropriate escalation process
•Performs user administration to internal applications.
•Manages workload effectively and provides accurate accounting of work and time allocation.
•Maintains and creates documentation around technical troubleshooting and best practices. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of incidents or outages
•Provides input regarding methods to increase operational efficiencies and technical product improvements
•Become internal expert on supporting Infor software and other enterprise products

Basic Qualifications

•2+ years of previous application support

•1+ years’ experience of SQL (Microsoft/Oracle/DB2/Postgre)
•Strong analytical skills.
•Ability to consistently perform in a high pressure, deadline oriented global environment.
•Good organizational skills.
•Clear communication skills in both verbal and written/electronic mode.
•Familiar with basic function of Reporting applications

•Knowledgeable on any of the Reporting Applications (Birst / Power BI/ Tableau / SSRS / Domo)

Preferred Qualifications

•2+ of application and/or business process experience.
•Proven software application troubleshooting skills.
•Background in functional business area
•Solid track record in an operational/support role, understands incident, problem or change management and how to drive stability across organizations.
•Strong and keen focus on operational performance metrics and trend analysis
•Ability to write a SQL script from scratch and ability to understand existing scripts

•Knowledge on Microsoft Power Platforms