Technical Support Analyst - - 17295

基本信息

国家

メキシコ

城市

メキシコシティー

职位编号

44903

部门

Customer Support

Experience Level

EXECUTIVE

Employment Status

FULL_TIME

Workplace Type

Hybrid

描述和要求

The Technical Support Analyst is responsible for providing world-class technical support to Infor’s Enterprise customers based in the Americas (US, Canada and LATAM), answering complex questions on software defects, function and usage of the SyteLine product. This role should be able to multi-task and prioritize workload to meet individual and team objectives. This position is for those who thrive in a fast-paced environment and are looking to develop a rewarding career within Product Support. This position offers an exciting opportunity to utilize your product and industry knowledge, and problem-solving skills combined with the extensive product training and job coaching to help the Fortune 500 companies with their challenging issues that are critical to their daily operations.

A Day in The Life Typically Includes:

Learn SyteLine product.
Contribute to Teams metrics by solving incidents following SLAs.
Teamwork/collaborate with others to help resolve incidents that involve multiple disciplines.
Serves as primary product support POC between Infor and our external customers.
Document incidents in required tracking systems.
Proactively inform our customers of incident details and resolutions.
Responsible for additional follow-up, testing and troubleshooting.

Basic Qualifications:

Experience in related technical support environments.
PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, and/or product programming.
SQL Database and/or any programing code knowledge.
Full proficiency in English.

Preferred Qualifications:

SyteLine ERP or any other Infor products knowledge.
Customer support experience.

Location: Montes Urales Norte 505, Col, Lomas de Chapultepec, Miguel Hidalgo, 11000 Ciudad de México.

Hybrid position (3 days per week in the office).

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。

更多信息请访问www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.