Client Service Specialist - - 12990

Allmän information

Land

Kina

Stad

Shenzhen

Avdelning

Software as a Service

Jobb-ID

38355

Beskrivning och krav

The role is responsible for providing excellent service to our customers to help them solve problems.

Essential Duties:

• Interact and manage customer’s inquiry or complaint over the phone and through email; this includes troubleshooting, answering questions, and analysis of reported issues.

• Responds to customer’s inquiries and/or complaints in a timely manner - research and analysis customer inquiry/complaint, identify problem, respond and trouble shooting.

• Identify and prioritize problem cases, and route cases to appropriate or designated resources for resolution and to follow up until case is fully resolved.

• Generate customer cases using service management tools.

• Log details of inquiry/complaint, its comments and actions taken for record keeping.

• Understand the specific customer and its trading partner relationship requirements - help users to complete transactions on the GT Nexus’s platform.

• Monitor transactions and proactively reaching out to customers to assist with completion of their tasks.

• Monitor payments and financial account activity for customers.

• Document supporting procedures and solutions for common problems.

• Communicate with various internal departments and our partners to ensure an integrated approach is delivered to resolve our client's problem.

Basic Qualifications:

• Relevant experience in logistics and supply chain

• Good Written and oral Japanese.

• Good communication.

Om Infor

Infor är en global ledare inom molnbaserade programvaruprodukter för företag på branschspecifika marknader. Infor bygger kompletta branschsviter i molnet och distribuerar effektivt teknik som sätter användarupplevelsen främst, utnyttjar datavetenskap och enkelt integreras i befintliga system. Över 60 000 organisationer världen över förlitar sig på Infor för att övervinna marknadsstörningar och uppnå digital omvandling i hela verksamheten.nbsp;

För mer information besök www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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