Infor

Responsibilities

• Establish and maintain strong relationships with customers, partners, and internal stakeholders to identify reference opportunities
• Create a systematic approach for capturing, organizing, and maintaining a comprehensive database of customer references
• Document customer use case information on top references to ensure effective sales reference request fulfillment
• Drive customer reviews from vetted customer references to important review sites such as Gartner Peer Insights, Capterra etc.
• Collaborate with cross-functional teams to develop compelling customer case studies, success stories, videos, and other reference assets
• Educate and enable internal departments about reference program processes and resources
• Collaborate with fulfillment team to make sure all reporting needs of the BU are fulfilled
• Manage customer points/ program incentives and ensure timely redemption upon customer's request

Education and Experience

• Bachelor’s degree or higher in business, accounting, finance, marketing, or information technology.
• 1– 3 years’ experience in a customer service or relationship management role

Required Skills:

• Strong English language skills required (speaking and writing); additional language(s) a plus
• High level of computer literacy including Microsoft Office (Word, Excel and PowerPoint)

Preferred Skills:

• Experience in customer facing roles
• Strong English language skills required (speaking and writing); additional language(s) a plus
• Highly diligent and process oriented
• Organized and focused on goals
• Proficiency with business intelligence reporting tools
• High level of computer literacy including Microsoft Office (Word, Excel and PowerPoint)
• Expected familiarity with a CRM system
• Experience in sales is a plus
• Background in Discrete Manufacturing industry is a plus