基本信息

国家
Filipíny
城市
马尼拉
职位编号
42134
部门
Customer Support
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid

描述和要求

A Day in The Life Typically Includes:
 
  • Use analytical and problem solving skills to efficiently investigate and resolve customer issues reported though a ticketing system
  • Support entire product including Time & Attendance, Scheduling and Cognos and wide variety of issues ranging from application issues, installation/configuration and performance-related issues
  • Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively
  • Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization
  • Ability to work on call on a rotational basis
Required skills: 

  • Preferred University/College graduate with degree in Computer Science, Engineering, or relevant software/computer related fields or equivalent
  • Will consider an incumbent with other education with the aptitude to learn
  • Java knowledge
  • Proficiency with SQL and an understanding of relational database systems
  • Ability to work flexible hours

Preferred Qualifications: 

  • Knowledge of middleware infrastructure such as Wildfly, Apache  WebLogic and WebSphere, AWS,  Aurora , PostgreSQL,
  • Eclipse IDE, setup and remote debugged java code as necessary

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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