基本信息

国家
Česká republika
城市
布拉格
职位编号
44395
部门
Customer Support
Experience Level
ENTRY_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

描述和要求

The Product Support Analyst provides support to customers, answering questions on function and technical aspects of the product via the telephone and/or Internet and conveys customer feedback to the product development team. This position serves as primary support liaison between company and customer, in a highly team-oriented environment.

A Day in The Life Typically Includes:
  • Answering questions from our European customers on functional aspects of the Hospitality products.
  • Being fully responsible for the resolution of issues you are handling.
  • Proactively keeping customers informed of how and when problems are resolved with focus on retention and reference ability, documenting all information in required tracking systems.
  • Responsible for appropriate referral to other departments, if necessary.
  • Contributing and maintaining information in global knowledge base.
  • Developing product knowledge and identifying areas for further specialization.
  • Other duties and team projects as assigned

Required skills:
  • College graduates. Degree/diploma in Hospitality is preferred.
  • Experience in working in a related position in the hospitality industry (hotel, restaurant).
  • Excellent customer focus and strong communication skills.
  • Good analytical skills to analyze data research and solve diverse functional issues.
  • Team player.
  • Flexibility with sometime working shifts (24x7 support for some Hospitality products).
  • Highly developed PC skills.
  • Fluent in French
  • English at least on upper-intermediate level

Preferred Qualifications:
  •  Active knowledge of other languages like Italian, Spanish


关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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