Infor

Gainsight is a critical business system supporting the CSX organization and other key initiatives at Infor. To strengthen our Gainsight capabilities, we are seeking a Senior Gainsight Administrator to join our team. In this role, you will lead Gainsight configurations, collaborate with cross-functional teams, translate business requirements into technical designs, and drive operational excellence.

Key Responsibilities:

1. Solution Design:

· Configure, deploy, and administer the Gainsight platform to meet business needs.

· Collaborate with cross-functional teams to gather and analyze business requirements.

· Translate requirements into system configurations that follow best practices.

· Define key metrics, data sources, and appropriate data feed frequencies.

2. Business Process Optimization:

· Partner with Customer Success leadership to design and develop new processes.

· Manage process rollouts and create rules for customer data analysis.

· Support users in understanding customer health indicators, risk factors, and trends.

· Document and refine customer success workflows and processes.

3. System Upkeep and Support:

· Provide day-to-day support to Gainsight users, including troubleshooting and administration.

· Handle ad-hoc customizations and adjustments to core functionalities.

· Monitor system performance, data integrity, and user activity.

· Stay updated on Gainsight features and related technologies to ensure optimal utilization.

· Identify and implement opportunities for continuous process improvement.

Basic Qualifications:

· Bachelor’s degree in Business Administration, Information Technology, or a related field.

· Minimum of 3 years of experience as a Gainsight Administrator.

· Expertise in Gainsight configuration, custom objects, rules engine, and data models.

· Strong knowledge of customer success principles and best practices.

· Experience with Salesforce integration, data management, and reporting.

· Proven ability to lead and manage complex projects in a fast-paced environment.

· Excellent communication, presentation, and interpersonal skills.

· Gainsight certifications are required.

Preferred Qualifications:

· 5+ years of experience as a Gainsight Administrator, with experience in at least two different organizations.

What You’ll Gain:

· Opportunity to work with cutting-edge technology and contribute to key business initiatives.

· Collaborate with passionate teams dedicated to driving customer success.

· Play a pivotal role in enhancing Infor’s Gainsight capabilities and delivering measurable impact.