基本信息

国家
インド
テランガーナ
城市
ハイデラバード
职位编号
43560
部门
SaaS
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

描述和要求

Gainsight is a critical business system supporting the CSX organization and other key initiatives at Infor. To strengthen our Gainsight capabilities, we are seeking a Senior Gainsight Administrator to join our team. In this role, you will lead Gainsight configurations, collaborate with cross-functional teams, translate business requirements into technical designs, and drive operational excellence.

Key Responsibilities:

1. Solution Design:

· Configure, deploy, and administer the Gainsight platform to meet business needs.

· Collaborate with cross-functional teams to gather and analyze business requirements.

· Translate requirements into system configurations that follow best practices.

· Define key metrics, data sources, and appropriate data feed frequencies.

2. Business Process Optimization:

· Partner with Customer Success leadership to design and develop new processes.

· Manage process rollouts and create rules for customer data analysis.

· Support users in understanding customer health indicators, risk factors, and trends.

· Document and refine customer success workflows and processes.

3. System Upkeep and Support:

· Provide day-to-day support to Gainsight users, including troubleshooting and administration.

· Handle ad-hoc customizations and adjustments to core functionalities.

· Monitor system performance, data integrity, and user activity.

· Stay updated on Gainsight features and related technologies to ensure optimal utilization.

· Identify and implement opportunities for continuous process improvement.

Basic Qualifications:

· Bachelor’s degree in Business Administration, Information Technology, or a related field.

· Minimum of 3 years of experience as a Gainsight Administrator.

· Expertise in Gainsight configuration, custom objects, rules engine, and data models.

· Strong knowledge of customer success principles and best practices.

· Experience with Salesforce integration, data management, and reporting.

· Proven ability to lead and manage complex projects in a fast-paced environment.

· Excellent communication, presentation, and interpersonal skills.

· Gainsight certifications are required.

Preferred Qualifications:

· 5+ years of experience as a Gainsight Administrator, with experience in at least two different organizations.

What You’ll Gain:

· Opportunity to work with cutting-edge technology and contribute to key business initiatives.

· Collaborate with passionate teams dedicated to driving customer success.

· Play a pivotal role in enhancing Infor’s Gainsight capabilities and delivering measurable impact.


关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件,并有效地部署将用户体验放在首位的技术,利用数据科学,并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.