IT Support Specialist, Associate - - 14773

General information

Country

Philippines

City

Manila

Job ID

41093

Department

Information Technology

Experience Level

ASSOCIATE

Employment Status

FULL_TIME

Workplace Type

On-site

Description & Requirements

The IT Support Specialist, Associate will provide Tier 1 support to Infor channel partners for various applications. In this role, exceptional customer service skills are crucial. You will be the first point of contact for our channel partners, and your ability to communicate effectively, address inquiries promptly, and resolve issues efficiently will significantly impact their experience and satisfaction. Strong interpersonal skills and a proactive approach to problem-solving will help ensure that our partners receive the high level of support they expect, reinforcing our commitment to outstanding service and fostering long-term, positive relationships.

What You Will Need?

Required skills:

Excellent customer service or marketing skills
Strong command of the English language
Confident communication skills, with the ability to use positive language
Strong interpersonal skills must be able to interact with personnel in multiple business roles across the globe
Comfortable conducting research and putting in the effort to solve problem
Experience working in a global environment
Comfortable working in graveyard shift
Ability to report full onsite in BGC, Taguig during first year of employment
Ability to work in graveyard shift

What Will Put You Ahead?

Preferred Qualifications:

Bachelor's degree in any IT or business field
Skilled in writing technical documentation
Ability to self-manage

A Day in The Life Typically Includes:

Provides Tier 1 support to channel partners different Infor Applications
Learn and understand the different Infor Private Network policies, contracts and procedures.
Work with the different business organizations to improve internal procedures for the IPN team.
Understand and live by the Principle Based Management culture.
Contribute to the delivery of the organization's strategies
Improve skills and knowledge through all available resources.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.