General information

Country
Philippines
City
Remote Location
Job ID
42549
Department
Infor Consulting Services
Experience Level
NOT_APPLICABLE
Employment Status
FULL_TIME
Workplace Type
Hybrid

Description & Requirements

Infor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through following ITIL standards set across all Managed Services clients worldwide.

As Service Operations Manager, you will be responsible for managing Infor Managed Services (IMS) agreements as per laid out company policies and procedures, project management guidelines and best practices for service delivery. The number of customers in your scope will depend on the size and complexity of the contract. This role is both strategic and operational in focus and will allow you to work directly with our customers.

What You Will Need?
Minimum Qualifications:
  • ERP experience with SaaS/Cloud solutions.
  • Customer management experience.
  • Written/verbal English communication and presentation skills working in a consulting environment.
  • Experience working in a matrixed environment.
  • ITIL Certification.

What Will Put You Ahead?
Preferred Qualification:
  • Implementation and support experience in ERP and/or SaaS.
  • Experience working with technology partners and vendors.

A Day In A Life Typically Includes:
  • Act as a liaison between the customer and the Project Team to ensure that all contractual matters are efficiently and promptly addressed and coordinated
  • Respond to complex inquiries using problem-solving skills to find the best business solution
  • Contract administration, review, and management to ensure compliance with terms and conditions
  • Prepare and maintain current operational document libraries, operate reporting tools, and prepare reports for customers and Infor
  • When managing any of the key ITIL processes such as Incident Management, Change Management, Problem Management, etc., operate effectively and with minimal supervision as required

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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