Cloud Service Operations Manager - - 15734

基本信息

国家

フィリピン

城市

リモートロケーション

职位编号

42549

部门

Infor Consulting Services

Experience Level

NOT_APPLICABLE

Employment Status

FULL_TIME

Workplace Type

Hybrid

描述和要求

Infor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through following ITIL standards set across all Managed Services clients worldwide.

As Service Operations Manager, you will be responsible for managing Infor Managed Services (IMS) agreements as per laid out company policies and procedures, project management guidelines and best practices for service delivery. The number of customers in your scope will depend on the size and complexity of the contract. This role is both strategic and operational in focus and will allow you to work directly with our customers.

What You Will Need?

Minimum Qualifications:

ERP experience with SaaS/Cloud solutions.
Customer management experience.
Written/verbal English communication and presentation skills working in a consulting environment.
Experience working in a matrixed environment.
ITIL Certification.

What Will Put You Ahead?

Preferred Qualification:

Implementation and support experience in ERP and/or SaaS.
Experience working with technology partners and vendors.

A Day In A Life Typically Includes:

Act as a liaison between the customer and the Project Team to ensure that all contractual matters are efficiently and promptly addressed and coordinated
Respond to complex inquiries using problem-solving skills to find the best business solution
Contract administration, review, and management to ensure compliance with terms and conditions
Prepare and maintain current operational document libraries, operate reporting tools, and prepare reports for customers and Infor
When managing any of the key ITIL processes such as Incident Management, Change Management, Problem Management, etc., operate effectively and with minimal supervision as required

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。

更多信息请访问www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.