Infor

Infor is seeking a highly motivated and detail-oriented Learning Platform Specialist to join the Global Enablement & Education organization. In this role, you will serve as the primary point of contact for second-level support related to Learning Management System (LMS) issues. As a Learning Platform Specialist, you will provide expert technical assistance, user support, and hands-on platform administration to ensure smooth operations and positive user experiences. Your responsibilities will include triaging and resolving customer inquiries, managing platform configurations, and ensuring adherence to SLA timelines.

Collaboration is a key aspect of this role, as you will work closely with cross-functional teams to enhance platform functionality, improve processes, and deliver seamless integration of learning resources. If you're passionate about troubleshooting, user support, and driving LMS excellence, this role is a perfect fit for you.

A Day in the Life Typically Includes:

• User Support and Troubleshooting:
• Provide timely technical support and training to users, helping them navigate platform functionality.
• Diagnose and resolve platform-related issues through tickets, emails, or calls while adhering to SLA standards.
• Offer step-by-step instructions and, where necessary, workaround solutions to resolve problems.
• Platform Administration and Maintenance:
• Administer and manage user accounts, content uploads, and system configurations.
• Perform testing and validation of new platform features or functionality before rollouts.
• Communicate platform gaps and enhancement opportunities.
• Collaboration and Process Improvement:
• Build and maintain strong relationships with stakeholders across the organization.
• Use customer feedback to update and maintain an accurate knowledge database for common issues and resolutions.
• Document and suggest process improvements to enhance platform operations and user satisfaction.

Basic Qualifications:

• Strong written and verbal communication skills in English.
• Excellent troubleshooting skills with the ability to diagnose and resolve issues quickly.
• Exceptional teamwork skills, including the ability to assist and collaborate with teammates when needed.
• Ability to understand and adapt to new features and functionalities as they are implemented.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a fast-paced environment with minimal supervision.
• Positive, can-do attitude and commitment to delivering quality outcomes.
• Skilled in prioritizing tasks and managing time to meet tight deadlines.