General information

Country
United States
State
Texas
City
Remote Location
Job ID
44986
Department
Infor Consulting Services
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
On-site

Description & Requirements

The ICS Consultant – Menu Services supports the successful deployment and ongoing maintenance of Infor’s restaurant POS systems by delivering high-quality remote menu configuration and customer support services. This role is responsible for troubleshooting and resolving customer inquiries, completing menu and pricing configurations, and executing project-based assignments, including promotional and seasonal menu rollouts. The consultant collaborates with internal teams and clients to ensure timely and accurate menu deployments, contributing directly to the goal of delivering excellence in customer experience and system performance.

A Day in the Life Typically Includes:

  • Provide remote customer support by fielding inquiries, troubleshooting issues, and delivering effective resolutions to ensure customer satisfaction.
  • Configure pricing and menu data accurately to meet deployment schedules and project deadlines.
  • Execute menu-related project assignments, including updates for promotional and seasonal rollouts.
  • Collaborate with internal teams to ensure alignment on project timelines and deliverables.
  • Maintain detailed documentation of menu changes, configurations, and customer interactions.

Basic Qualifications:

  • Experience in the restaurant or point-of-sale (POS) industry, particularly in a quick service restaurant (QSR) environment
  • Prior customer support or client-facing experience with a focus on resolving technical or configuration-related issues
  • Microsoft Office tools (e.g., Excel, Word) experience
  • Experience with troubleshooting application issues and guiding customers through technical steps
  • Experience with problem-solving skills requiring attention to detail and process consistency

Preferred Qualifications:

  • Experience with POS configuration, menu programming, or database management (e.g., menu databases, pricing schemas)
  • Familiarity with Infor or similar enterprise restaurant systems
  • Experience managing multiple configuration projects or menu updates simultaneously under tight deadlines
  • Experience working in a fast-paced, service-oriented, or distributed support environment
  • Background in supporting promotional rollouts, seasonal menu changes, or multi-unit franchise configurations
  • Experience with navigating system logs, identifying configuration errors, or coordinating across departments for resolution



About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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