Infor

The ICS Consultant – Menu Services supports the successful deployment and ongoing maintenance of Infor’s restaurant POS systems by delivering high-quality remote menu configuration and customer support services. This role is responsible for troubleshooting and resolving customer inquiries, completing menu and pricing configurations, and executing project-based assignments, including promotional and seasonal menu rollouts. The consultant collaborates with internal teams and clients to ensure timely and accurate menu deployments, contributing directly to the goal of delivering excellence in customer experience and system performance.

A Day in the Life Typically Includes:

• Provide remote customer support by fielding inquiries, troubleshooting issues, and delivering effective resolutions to ensure customer satisfaction.
• Configure pricing and menu data accurately to meet deployment schedules and project deadlines.
• Execute menu-related project assignments, including updates for promotional and seasonal rollouts.
• Collaborate with internal teams to ensure alignment on project timelines and deliverables.
• Maintain detailed documentation of menu changes, configurations, and customer interactions.

Basic Qualifications:

• Experience in the restaurant or point-of-sale (POS) industry, particularly in a quick service restaurant (QSR) environment
• Prior customer support or client-facing experience with a focus on resolving technical or configuration-related issues
• Microsoft Office tools (e.g., Excel, Word) experience
• Experience with troubleshooting application issues and guiding customers through technical steps
• Experience with problem-solving skills requiring attention to detail and process consistency

Preferred Qualifications:

• Experience with POS configuration, menu programming, or database management (e.g., menu databases, pricing schemas)
• Familiarity with Infor or similar enterprise restaurant systems
• Experience managing multiple configuration projects or menu updates simultaneously under tight deadlines
• Experience working in a fast-paced, service-oriented, or distributed support environment
• Background in supporting promotional rollouts, seasonal menu changes, or multi-unit franchise configurations
• Experience with navigating system logs, identifying configuration errors, or coordinating across departments for resolution