General information

Country
United States
City
Alpharetta
Job ID
45754
Department
Customer Support
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

Description & Requirements

 

As Senior Manager of Infor Subscription Services, you will oversee renewal, retention and revenue targets for a defined region or product group. You’ll balance stewardship (protecting and expanding our subscription base), economic thinking (maximizing ROI) and integrity to achieve positive customer outcomes. You will also manage and build and mentor a high-performing team, driving continuous improvement and cross-functional collaboration.

A Day in The Life Typically Includes:

  • Ensure all renewals align with Infor’s practices and procedures, upholding the highest standards of integrity in negotiations.
  • Develop data-driven renewal tactics grounded in economic thinking and first-principles analysis.
  • Collaborate with Sales, Customer Success, Billing, GPS Care to provide input on customer strategies and seeking specific outcomes
  • Drive professional growth through regular feedback, training and quarterly renewal-cycle reviews.
  • Deliver accurate quarterly forecasts for invoicing, bookings and renewal pipelines.
  • Personally manage escalations and complex renewals, balancing principled entrepreneurship by balancing risk and reward responsibly.
  • Drive professional growth through regular feedback, training and quarterly renewal-cycle reviews.

Required skills:

  • Experience with Subscription or SaaS renewal management.
  • Experience in sales and negotiation.
  • Experience collaborating with global teams.



About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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