General information

Country
Mexico
City
Mexico City
Job ID
45769
Department
Customer Support
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid

Description & Requirements

The Technical Support Analyst for Infor LN provides technical support to customers, answering complex questions on the function and usage of the product via the telephone and/or remote connections. Support includes technical and program analysis, testing and debugging to resolve customer reported issues. This position serves as primary support liaison between company and customer, in a highly team-oriented environment. We are looking for Support Analysts to strengthen our technical team in a technical environment that is evolving at a fast pace.


A Day In The Life Includes: 

  • Resolves client technical questions or problems in system set up, functionality and product enhancements within the LN Tools Module of the ERP.
  • Proactively keeps customers informed of how and when problems are resolved with focus on retention and reference ability.
  • Involved in any additional follow up, testing and troubleshooting.
  • Provides high quality and professional customer experience while meeting or exceeding established KPI’s and creating quality knowledge content.


Basic Qualifications: 

  • Full proficiency in English.
  • Experience working with RDBMS (example: Oracle, SQL Server, etc.)
  • Experience with programming Language (C++, Java, Python, etc.)
  • Experience with Operating Systems (Linux, Unix, Windows)


Preferred Qualifications: 

  • Experience working with ERP software.


Location: Montes Urales Norte 505, Col, Lomas de Chapultepec, Miguel Hidalgo, 11000 Ciudad de México.




About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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