Infor

The Technical Support Analyst for Infor LN provides technical support to customers, answering complex questions on the function and usage of the product via the telephone and/or remote connections. Support includes technical and program analysis, testing and debugging to resolve customer reported issues. This position serves as primary support liaison between company and customer, in a highly team-oriented environment. We are looking for Support Analysts to strengthen our technical team in a technical environment that is evolving at a fast pace.

A Day In The Life Includes: 

• Resolves client technical questions or problems in system set up, functionality and product enhancements within the LN Tools Module of the ERP.
• Proactively keeps customers informed of how and when problems are resolved with focus on retention and reference ability.
• Involved in any additional follow up, testing and troubleshooting.
• Provides high quality and professional customer experience while meeting or exceeding established KPI’s and creating quality knowledge content.

Basic Qualifications: 

• Full proficiency in English.
• Experience working with RDBMS (example: Oracle, SQL Server, etc.)
• Experience with programming Language (C++, Java, Python, etc.)
• Experience with Operating Systems (Linux, Unix, Windows)

Preferred Qualifications: 

• Experience working with ERP software.

Location: Montes Urales Norte 505, Col, Lomas de Chapultepec, Miguel Hidalgo, 11000 Ciudad de México.