General information

Country
Philippines
City
Manila
Job ID
43861
Department
Infor Consulting Services
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

Description & Requirements

We are seeking a dedicated and experienced Transformation Specialist to join the Delivery Success team. This role involves working with team members across Infor, its customers, and its partners. The ideal candidate will have a strong background in understanding the life cycle of Infor projects, as well as Infor processes, norms, and requirements. This is a position for a seasoned individual with deep knowledge of Infor, its products, processes and tools. The Delivery Success team requires formalization of many processes currently being managed on a decentralized basis as well as development and refinement of processes in the future. The type of person who will succeed in this role will have both leadership skills but also have a very strong base in process design and management, as well as working with both internal and external stakeholders.


What You Will Need:
Required Qualifications:
  • Education: Bachelor’s Degree, field may be flexible
  • Experience: Minimum of 3 years of deep experience with Infor, its tools, processes, and products.
  • Leadership Skills: Proven ability to lead and guide teams through complex processes.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate goals and requirements clearly.
  • Process Design Skills: Strong process design and implementation skills
  • Technical Proficiency: Strong skills with various software tools, including Microsoft Office 365
  • Interpersonal Skills: Strong ability to build and maintain partnerships with a variety of stakeholders.
  • Organizational Skills: Exceptional organizational skills with the ability to manage many tasks simultaneously.

What Will Put You Ahead?
Preferred Qualifications:
  • Advanced Degree: Master's Degree, field may be flexible
  • Experience: Previous experience within Infor or a large partner
  • Knowledge Base: Understanding of program and project management concepts


A Day in The Life Typically Includes:
Key Responsibilities:
  • Process Design and Improvement: Design and implement detailed processes for various business needs, ensuring objectives are met within the specified timelines.
  • Enablement and Facilitation: Walk teams through structured processes, ensuring all team members understand their roles and responsibilities.
  • Infor Expertise: Utilize in-depth knowledge of Infor processes and products to optimize Delivery Success and its efficiency amongst other Infor teams.
  • * Direct customer engagement to assist with escalations and related customer (or partner) challenges
  • Escalations and Risk Management: Support and help improve escalation process and participate in escalations to reduce Infor risk and help ensure customer and partner success.
  • Leadership and Guidance: Provide guidance to team, and other teams, to assure processes and outcomes are value adds for Infor, its teams, its partners, and customers
  • Partnership Building: Establish and maintain strong partnerships with internal and external stakeholders to facilitate successful outcomes.
  • Performance Tracking: Create and maintain processes to track Delivery Success performance against key performance indicators.
  • Documentation and Reporting: Provide protocols for documentation retention and creation of cyclical reports for management and broader Infor population.
  • Continuous Improvement: Continuously reinforce an evolution toward improved processes and outcomes


About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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