Información general

País
Filipinas
Ciudad
Manila
ID vacante
41649
Departamento
Customer Support
Experiencia laboral
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

Descripción y Requisitos

Reporting to the Support Manager, the Product Support Analyst is responsible for providing world-class technical support for the Workforce Management application to Infor’s enterprise clients. The Support Analyst must be able to multi-task and prioritize workload to meet individual and team objectives. The incumbent will investigate software defects reported by customers and collaborate with R&D and Services as appropriate to deliver timely solutions. This position for who thrive in a fast paced environment and are looking to grow a rewarding career within Product Support.    This position offers the exciting opportunity to utilize your strong technical and problem solving skills combined with the extensive product training and job coaching to help the Fortune 500 companies with their challenging issues that are critical to their daily operations.


A Day in The Life Typically Includes: 

  • Use analytical and problem solving skills to efficiently investigate and resolve customer issues reported though a ticketing system
  • Deploy and configure middleware infrastructure such as  Apache, WebLogic and WebSphere as well as RDBMS systems such as PostgreSQL, Aurora, Oracle and SQL Server to replicate customer issues as needed
  • Using eclipse IDE, setup and remote debugged java code as necessary
  • Groovy and JavaScript knowledge 
  • Support entire product including Time & Attendance, Scheduling and Cognos and wide variety of issues ranging from application issues, installation/configuration and performance-related issues
  • Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively
  • Meet or exceed all departmental goals including response times, customer satisfaction levels and knowledgebase contributions
  • Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization
  • Ability to work on call on a rotational basis


Required skills: 

  • Preferred University/College graduate with degree in Computer Science, Engineering, or relevant software/computer related fields or equivalent
  • Will consider an incumbent with other education with the aptitude to learn
  • Technical skills. Java, Groovy , SQL java script
  • Proficiency with SQL and an understanding of relational database systems
  • Superior communication, organizational, and problem solving skills
  • Good exposure to object oriented programming

Preferred Qualifications:

  • Working knowledge of Workforce Management (Time & Attendance / Health-care Scheduling) 
  • Working knowledge of middleware infrastructure such as Wildfly, Apache  WebLogic and WebSphere, AWS,  Aurora , PostgreSQL,







Acerca de Infor

Infor es una empresa global que proporciona productos de software en la nube para todas las áreas de un negocio y para todo tipo de industria. Infor desarrolla suites integrales por industria en la nube e implementa tecnología de forma eficiente que prioriza la experiencia del usuario, aprovecha la ciencia de datos y se integra fácilmente en los sistemas existentes. Más de 60 000 empresas en todo el mundo confían en Infor para ayudarles a superar las disrupciones del mercado y lograr la transformación digital en todas las áreas de sus negocios. 
Para más información, visita www.infor.com 

Nuestros Valores

En Infor, nos esforzamos por lograr un entorno que se base en nuestra filosofía MBM™ y ocho Principios Fundamentales: Integridad, Administración y Cumplimiento, Transformación, Espíritu Empresarial basado en principios, Conocimiento, Humildad, Respeto y Autorrealización. El aumento de nuestra diversidad es importante para reflejar nuestros mercados, clientes, socios y comunidades a las que servimos ahora y en el futuro.br>

Tenemos un compromiso implacable con una cultura basada en una filosofía empresarial denominada Principle Based Management™ (PBM™). De acuerdo con estos principios, permite que florezca una sociedad libre y abierta, PBM™ prepara a las personas para innovar, mejorar y transformar mientras fomenta una organización saludable y en crecimiento que crea valor a largo plazo para sus clientes y simpatizantes y satisfacción para sus empleados.div>

Infor es un empleador que ofrece igualdad de oportunidades. Estamos comprometidos a crear un ambiente de trabajo diverso e inclusivo. Infor no discrimina a los candidatos o empleados por su sexo, raza, género, identidad, discapacidad, edad, orientación sexual, religión, origen nacional, condición de veterano o cualquier otra condición protegida por la ley.

En Infor valoramos tu privacidad por eso creamos una política que puedes leer read here.

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