基本信息

国家
米国
城市
リモートロケーション
职位编号
43497
部门
SaaS
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Remote

描述和要求

As a Sr Product Support Analyst, you will work with global clients to triage reported issues and resolve those issues within organizations service level agreements. The product this person will support is Infor FSM Financials software.

A Day in The Life Typically Includes:

  • Manage high volume of tasks in fast paced environment (Including client escalations,  frequent calls and zoom meetings).
  • Work with customers virtually to resolve issues utilizes excellent organizational skills to allow high throughput of assigned tasks.
  • Develop skills in the application's functional areas as well as latest supporting technologies.
  • Help to create / update Knowledge Base content and advises on areas of improvements.
  • Assist in testing and verification of fixes and/or new customer deliverables for Infor’s products. Reporting any anomalies to Development.
  • Participate in providing support of new product features / fixes and teaches other Support Analysts about product features, changes to existing processes and procedures, etc.

Basic Qualifications:

  • Experience with Windows OS, Excel, Word, PowerPoint and Microsoft Teams.
  • Experience working with Infor FSM Financials Software.
  • Experience working with global clients to resolve issues.

Preferred Qualifications:

  • SQL query writing experience.
  • Experience working in a business setting such as healthcare or public sector.

 

 US Remote Dallas, TX/Alpharetta, GA




关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf
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