基本信息

国家
フィリピン
城市
マニラ
职位编号
43448
部门
SaaS
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Hybrid

描述和要求

Technical Support Analyst provides application and technical support to customers, answering complex questions on function and usage of the product via telephone and/or internet. This position will support Infor Process Automation product and will provide 24x 7 coverage for customers in US and non-US timezone. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team-oriented environment. Conveys customer feedback to product development staff. Possesses working knowledge of assigned
product and basic knowledge of operating environments.


A Day in The Life Typically Includes:
 
  • Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
  • Assists in testing of new versions of operating systems, environments by loading new versions and verifying compatibility with
  • Infor Process Automation products, reporting any anomalies to development.
  • Participates in special projects providing support of new product installations and/or teach other Analysts installation procedures, features of operating systems, etc.


Required skills: 


  • Bachelor's degree in business or computer science or has equivalent technical training and/or work experience.
  • 3+ yrs. experience in related industry or software/technical support.
  • Possesses working knowledge of operating environments and basic knowledge of product functionality.
  • Good PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, product programming.
  • Advanced problem solving and analytic skills.


Preferred Qualifications: 

  • Technical/Development Skills - Java, JavaScript and SQL/Database knowledge, Network and Security Knowledge

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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