基本信息

国家
米国
城市
リモートロケーション
职位编号
43421
部门
SaaS

描述和要求

The Director of Customer Success is a senior-level position focused on Infor’s CloudSuite Talent Management solutions for the services industry. The Customer Success Director possesses deep expertise in these solutions, offering industry and solution knowledge to Infor customers. They work closely with stakeholders to uncover strategic objectives and business opportunities, leading to solution adoption and creating programs that drive adoption and remediation in the customer base, increasing customer satisfaction.  

A Day in The Life Typically Includes:  
  • As a key member of the Customer Success team, the Director collaborates with sales, product marketing, product management, development, and services, and non-Infor consulting partners to deliver knowledge and programs that align with the solution strategy increasing customer satisfaction. 
  • The role is responsible for supporting the Customer Success team through activities such as product overviews, solution demonstrations, roadmap discussions, customer remediation efforts, and follow-up discussions. Additionally, the individual will work closely with the product, services, support, and customer success teams, leading the creation of both remediation and adoption programs, which will increase customer satisfaction and references. 
 
Basic Qualifications:
  • CloudSuite Talent Management solution functionality, implementation experience, and expertise as a Solution Architect or in a similar role.  Experience in solutions and be able to handle customer objections.  
  • Program management experience and Human Capital or Talent Management background within the services industry. 

Preferred Qualifications:
  • Experience with Infor CloudSuite Human Capital Management and a background in pre-sales or solution consulting for enterprise software.
  • Experience presenting to C-level audiences and influencing stakeholders at all organizational levels while being able to effectively present and share the solution value proposition.
  • Bachelors degree or Masters degree in in organizational development, Technology, Engineering, Math, Computer Science. 
  • Experience in CloudSuite HCM - Talent Management and Lawson V10, understand how various software solutions integrate for a complete package, and manage multiple programs and customers with minimal supervision.


US Remote (Alpharetta, GA/Dallas,TX)

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf
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