Service Transition Manager - US Shift - - 16257

基本信息

国家

フィリピン

城市

リモートロケーション

职位编号

43368

部门

Infor Consulting Services

Experience Level

NOT_APPLICABLE

Employment Status

FULL_TIME

Workplace Type

Hybrid

描述和要求

Infor Managed Services (IMS) is dedicated to providing comprehensive support and management for Infor's cloud and on-premise solutions. Our services are modular and tailored to fit the unique needs of each business, ensuring that the support aligns with strategic goals and complements internal resources. IMS offers a range of services including troubleshooting, customization support, cloud release assistance, 24/7 monitoring, application maintenance, and regression testing. Our focus is on reducing complexity and ensuring that ERP systems operate at their best every day.

The Service Transition Manager will be responsible for managing and coordinating all activities related to the transition of services from development to production. This role involves ensuring that new or changed services meet the needs of the business and are delivered in a controlled and efficient manner.

What You Will Need?

Minimum Qualifications:

ITIL Certified
Willing to work in US Time zone permanently from 9PM – 6AM
Proven experience in service transition management, preferably in a cloud services environment.
Strong project and operations management skills with specialization on Service Transition
Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.

What Will Put You Ahead?

Preferred Qualification:

· Experience with IT service management tools and platforms.

· Knowledge of cloud computing, ERP and related technologies.

· Experience in process improvement and automation initiatives.

A Day In A Life Typically Includes:

· Plan and manage service transition projects, ensuring they are delivered on time, within scope, and within budget.

· Develop and maintain service transition plans, including risk management, resource allocation, and stakeholder communication.

· Coordinate with development, operations, and support teams to ensure smooth handover of services.

· Ensure that all service transition activities comply with ITIL v4 best practices and organizational policies.

· Conduct post-implementation reviews to identify areas for improvement and ensure continuous service improvement.

· Manage and resolve any issues or conflicts that arise during the service transition process.

· Provide regular updates and reports to senior management on the status of service transition projects.

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。

更多信息请访问www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.